Refund policy

Returns

Please get in touch if you have questions or concerns about your specific item. We will occasionally accept returns of full, unused products. The customer is responsible for the cost of return postage. Refunds are issued once the items are received by us. 

You can always contact us for any return question at hello@islandaura.com
Items sent back to us without first requesting a return will not be accepted. You must contact us within 14 days of receiving your order with your reasoning.

We will not accept returns on used products. Refunds will only otherwise be given in the event that a parcel is lost in transit (unless the customer agrees to a replacement) or if goods arrived damaged to the extent that they cannot be used. If only a part of your order is damaged only a partial refund will be given, this will cover the cost of the damaged item only.

Please remember that scent is subjective and unfortunately we cannot accept returns, or issue refunds, on orders where customers simply do not like the scent.